EXECUTIVE – BUSINESS DEVELOPMENT

• Build and maintain strong relationships with clients and partners.
• Act as the primary point of contact for key accounts, ensuring client satisfaction and loyalty.
• Negotiate contracts, pricing, and other agreements in alignment with company policies.
• Prepare compelling business proposals, presentations, and pitches.
• Collaborate with internal teams to customize solutions to meet client needs.
• Present ideas effectively to stakeholders at various levels.

Strategic Planning

• Contribute to the development of business development strategies and goals.
• Monitor performance metrics and ensure alignment with organizational objectives.
• Identify and mitigate risks associated with business growth.

Collaboration and Teamwork

• Work closely with marketing, operations, and product teams to align offerings with market demands.
• Share insights and knowledge with colleagues to foster a culture of innovation and collaboration.
• Participate in training and professional development to enhance skills.

Others

• Any sales-related initiatives or activities that align with and support the achievement of the company’s goals.

 

SPECIALIST – TECHNICAL SUPPORTS & SALES

Technical Support

• Provide pre-sales technical consultation to clients regarding product features and applications.
• Provide troubleshooting and technical support to customers via phone, email, or on-site visits.
• Diagnose technical issues, propose solutions, and guide clients through the implementation of products/services.
• Handle post-sales services, including installation, configuration, and troubleshooting of products.
• Conduct routine maintenance, software updates and repairs as needed.
• Collaborate with engineering teams to resolve complex technical problems and escalate issues when needed.
• Maintain up-to-date knowledge of the company’s products, services, and industry trends to provide accurate solutions.

Sales Support

• Assist the sales team in identifying customer needs and recommending appropriate solutions.
• Prepare technical documentation, product specifications, and presentations to support sales activities.
• Participate in client meetings, product demonstrations, and pre-sales discussions.
• Maintain detailed logs of service requests and solutions provided to clients.
• Help generate and follow up on leads, contributing to the growth of sales opportunities.

Customer Training & Onboarding

• Conduct training sessions for clients to ensure they understand product functionality and usage.
• Develop training materials and user guides to assist customers in product adoption.
• Offer ongoing support and guidance to customers during the onboarding process.

Collaboration & Problem Resolution

• Collaborate with sales, product, and engineering teams to ensure seamless communication and delivery of solutions.
• Provide feedback from customers to assist in product improvements and service optimizations.
• Address customer concerns and follow up to ensure satisfaction and retention.

Documentation & Reporting

• Maintain accurate records of customer interactions, issues, resolutions, and sales opportunities.
• Generate reports on technical issues, customer feedback, and sales support efforts.
• Update CRM systems with client information and technical details.

Others

• Any technical and sales-related initiatives or activities that align with and support the achievement of the company’s goals.

QUALIFICATIONS / PREVIOUS EXPERIENCE:

• Diploma or Degree in Engineering, Electronics, Mechatronics, or a related technical field.
• Minimum 2-4 years of experience in technical support or field service roles, preferably with Industry 4.0 automation systems.
• Knowledge of Industry 4.0 programming and integration is a plus.